Dr. Paul Kern, Veterinarian & Owner
Dr. Paul Kern established Balsam Animal Hospital in June of 1986. After graduating cum laude from the University of Georgia College of Veterinary Medicine, in 1980, Dr. Kern spent the next two years practicing in New Orleans. Having grown up in the Carolina's, the lure of the mountains brought him back to work in Asheville. After graduation Dr. Kern worked in small animal emergency clinics learning both technical and intuitive skills to be proficient in critical life saving situations. In addition, doing relief work for other veterinarians gave him insight on practice design and management. An avid hiker, Dr. Kern enjoys the beauty of Haywood County. He later decided to open his practice in Waynesville. In his spare time, Dr. Kern enjoys riding BMW motorcycles with his wife Trudy. They enjoy the company of Tashi, a beautiful long haired cat, and three dogs. Bistro, a black Pomeranian mix, rescued from Cherokee Animal Shelter and a favorite visitor to the Silver Bluff Village skilled nursing facility, Rio, a miniature pinscher, also rescued from the Cherokee Animal Shelter (and winner of the Sarge’s tail wagging contest), and Finn, a terrier mix also rescued from Cherokee Animal Shelter. Dr. Kern has served on the board of the Haywood County Health department and is currently a board member for Feline Urgent Rescue of WNC.
Kalynn, Practice Manager
Kalynn is the Practice Manager at Balsam Animal Hospital and has been a valued member of the BAH team since 2016. She holds dual Bachelor's degrees in Microbiology and Business Administration, an Associate's degree in Computer Science, and is a Certified Veterinary Practice Manager—making her a well-rounded and knowledgeable leader. Before joining Balsam Animal Hospital, Kalynn completed a college internship at the WNC Nature Center, where she worked with raptors and large carnivores. She later became certified in Wildlife Rehabilitation and continues to give back by volunteering at the local shelter, helping “spicy” cats adjust to human interaction and prepare for adoption. Outside of work, Kalynn enjoys gardening and traveling. At home, she shares her life with her husband and their four beloved cats: Nova, Pixel, Sora, and Cactus.
Caroline, Veterinary Technician (RVT)
Caroline is a dedicated, state-registered veterinary nurse with over 10 years of hands-on experience in the veterinary field. She earned her degree in Veterinary Technology from AB Tech and also holds a Fine Arts degree, reflecting her creative spirit and well-rounded background. After stepping away briefly to welcome her son into the world, Caroline rejoined our team in 2021—and we’re so glad to have her back! Her calm demeanor, clinical expertise, and genuine compassion for animals make her an invaluable part of the Balsam Animal Hospital family. Whether she’s caring for rabbits, reptiles, or more traditional furry friends, Caroline brings confidence and skill to every case. At home, life is just as lively—she juggles motherhood with caring for her two energetic dachshunds, Stanley and Willow, which gives her plenty of real-world experience in managing both chaos and cuteness with grace.
Kaylynn, Veterinary Assistant & CSR
Kaylynn is one of our versatile and talented team members, serving both as a veterinary assistant and a customer service representative. Originally from Charlotte, she made the move to Western North Carolina in 2015 to pursue a degree in Biology at Western Carolina University. Her passion for animals quickly led her to an internship with Balsam Animal Hospital in 2018—and we’ve been lucky to have her as part of the team ever since. From assisting in patient care to supporting clients at the front desk, Kaylynn brings energy, compassion, and dedication to every part of her role. She’s known for her positive attitude, strong work ethic, and deep love for animals of all shapes and sizes. With dreams of attending veterinary technician school in the future, Kaylynn is excited to continue growing in the field and expanding her knowledge. She’s always eager to lend a hand, and make every animal’s experience a little more comfortable.
Jade, Veterinary Assistant
Jade joined the Balsam Animal Hospital team in 2022, initially coming on board as an intern from Western Carolina University. Her passion for animal care and dedication to learning quickly made her a standout, and she soon transitioned into a permanent role as a veterinary assistant. Currently continuing her education with the goal of becoming a veterinarian, Jade brings curiosity, compassion, and a strong work ethic to every shift. She’s always eager to expand her knowledge, gain hands-on experience, and build meaningful connections with both patients and their people. At home, Jade shares her heart with her sweet family dog, Smitty, and their stunning cat, Zora. Her love for animals shines through in all she does, and her long-term dream of becoming a veterinarian keeps her driven and inspired every day.
Breanna, Veterinary Assistant
Breanna joined the Balsam Animal Hospital team in 2023, bringing with her a strong and well-established background in veterinary medicine. A familiar face to many local pet owners, she has been caring for animals in the Haywood County area since 2017. With several years of hands-on experience and a genuine passion for animal care, Breanna is a compassionate and skilled team member who always goes the extra mile to make pets—and their people—feel at ease. Her dedication doesn’t stop at the clinic doors; Breanna is also a proud rescue mom to a lovable crew of four-legged fur babies who keep her on her toes and fill her home with joy. When she’s not providing care to patients, you’ll likely find Breanna out on the trails, exploring the natural beauty of Western North Carolina. Her love for animals and the outdoors makes her a perfect fit for the BAH family, and we’re lucky to have her on the team!
Heather, Customer Service Representative
Heather became part of the Balsam Animal Hospital team in 2024, bringing with her a strong background in veterinary medicine and a heart for helping both animals and their people. After taking time off to raise her two wonderful children, she has returned to the field as a valued member of our Client Services team. With her calm, friendly demeanor and love for all creatures—furry, feathered, and everything in between—Heather helps make every client and patient feel welcome and cared for. Outside of work, Heather enjoys spending time in nature and catching live music shows whenever she can. At home, in addition to her lovely husband and two amazing daughters, she’s surrounded by her animal companions, including two cats and several lovely dogs who bring joy to her everyday life.
Hattie, Customer Service Representative
Hattie joined the Balsam Animal Hospital team in 2025 as part of our Client Services staff. While new to the veterinary field, she brings a warm, welcoming presence and a creative touch to everything she does. Hattie has a strong artistic side and loves spending her free time creating and exploring. At home, she shares her heart with husband and her lovable dog, Gus.
Courtney, Veterinary Assistant
Courtney joined the Balsam Animal Hospital team in 2024 as a veterinary assistant, bringing with her a bit of prior experience and a whole lot of passion for animal care. With a deep love for all creatures, Courtney is excited to continue growing in the field and lending a helping hand wherever it’s needed. At home, she’s kept busy with her three children, a wonderful mix of dogs and cats, and several horses. Her nurturing spirit, along with her enthusiasm for animals of all kinds, makes her a great addition to our team!
Kaylynn, Veterinary Assistant
Kaylynn joined the Balsam Animal Hospital team in 2024 as an intern while pursuing her education in veterinary medicine, and we’re excited that she decided to stick around with us! As a current student, she’s committed to expanding her knowledge and gaining hands-on experience in the field. Kaylynn’s enthusiasm, curiosity, and natural connection with animals make her a wonderful addition to our team as she works toward her future in veterinary care.
